FAQ

Frequently asked questions

Machine Quilting Questions?

How do I prepare my quilt for shipping?


We recommend that you place your quilt top into a plastic bag before you ship it to us, so it is protected on the way. We also suggest that you insure the package when you ship it just to further protect your quilt (opitional). Also, do not forget to include your phone number, email address and your return shipping address! SHIP TO: Sue's Quilting Company 131 West High Street STE# 1136 Jefferson City, MO 65101




How much extra backing do I need to send?


We need 4 inches on each side to be able to sandwich the layers and secure them onto the longarm quilting machine. So, for example, if your quilt measures 50×50 then your backing needs to be 58X58.




What do I need to enclose with my quilt?


Please include your phone number and email address in case we need to contact you. Also put that pattern number or name you wish to use on your quilt, Let us know if you wish binding and include that with your shipment. As long as we have your your phone number, that will work just fine!




Can I choose two different threads?


For quality assurance, we always use the same color on the top of the quilt as we do in the bobbin. Using two different colors can sometimes cause tension issues and there is no way to guarantee that only one of the colors will show on each side of the quilt. HOWEVER, if you wish to use two colors - we can make it happen. Just keep the above statement in mind.




Can I send in my own batting?


Yes, you can send in your own batting. We do offer batting, which is included in the price for quilting services, so the price will be the same whether you provide the batting or we do. If you do decide to send your own batting, make sure it is larger than than your quilt top to make sure we have plenty for your quilt sandwich. Sue's Quilting Company DOES NOT OFFER DISCOUNTS IF YOUR PROVIDE YOUR OWN BATTING.




I have multiple quilts on my order. Do I need to do anything special when I ship them?


It is perfectly fine to order more than one quilt at once, but we would love it if you would attach a piece of paper to each quilt top indicating the stitch pattern and size of each quilt top, so we can ensure we use the correct instructions for each quilt. Please also put the top and backing of each separate quilt in its own bag or tie them with a ribbon, so that we don’t accidentally mix up backings and tops.




Is the return shipping included in the price?


NO, the standard shipping rates apply. We always ensure the packages to their final destination and sometimes a signature will be required.




What is the turnaround time?


Our current turnaround time is an estimated 3-5 weeks. If you have a special deadline, please plan accordingly or give us a call/email to see what the current turn around time is. Please allow an extra week or two for binding. There is also a special deadline for quilts that need to be delivered by Christmas. That cut off date will be specified in early Fall each year.




I have a label. Will you attach it for me if I send it?


YES we will attach a label foryou at no additional cost.




I want to add prairie points to my quilt. Do I need to do that before it is quilted?


If prairie points are attached prior to quilting, they will be stitched down using our edge to edge quilting method. We cannot quilt around them. That also applies to open/pocketed flying geese, flanged borders, ricrac or anything else that is not completely attached to the quilt top. If possible, we can stitch around items - this is a custom rate. Please call, email, message us if this is the case and we'll give you pricing.




I want a different thread color than the choices you have listed. Is that an option?


es, we have a rainbow of thread choices available. So if you choose blue or green, we pull many colors, lay them out on the quilt tops, see what blends best and narrow the choice from there. Unless it is specified that you want your thread to stand out, we will generally try to blend the thread colors to make them the least noticeable as possible.




If I elect for Sue's Quilting Binding Fairies to bind my quilt, do I need to send the fabric already pieced together in a long continuous strip?


It is completely up to you. Our binding fairies use 2.5 throu 3 inch binding so if you piece and iron your binding at home please use 2.5-inch strips. If you want us to make your binding for you that is fine please just include enough fabric for us to cut 2.5 throu 3 inch strips.





WISH.COM

I want to pick up an order that was refunded?


You are not allowed to pick up a refunded order and we are not able to charge you again for an order after it has been refunded. You will need to place a new order. If you ordered Pickup Now inventory and Sue's Quilting Company still has the product in stock, you can find Sue's Quilting Company in your Wish app and place another order for the product. To see items in Sue's Quilting Company store in your Wish app, you will either need to have your location settings enabled or search by the zip code for Sue's Quilting Company. Once you find Sue's Quilting Company, you simply need to select the item you want to purchase and check out with Sue's Quilting Company store as the pickup location. Once the order is complete, you will receive a QR code via email and in the Order History section of you Wish app. To complete the pickup, Sue's Quilting Company will scan your QR code, Sue's Quilting Company Staff will give you the item(s) and confirm the pickup. We do our best to remind you to pick up your order(s) before they are cancelled. WISH.COM notifies you when Sue's Quilting Company checks in the order and send you reminders every 3 days to pick up your order.




How do I find the QR code to pick up my order?


When you place a Pickup Now order or when Sue's Quilting Company checks in a Ship to Store order, your QR code should immediately be available in your email and in the Order History section of your Wish app. If you can’t locate you QR code in either of those locations, please email support@wish.com. Without a valid QR code you cannot pick up an order. Even if you show that they are the person who placed the order, the order could have already been refunded and the QR code would be invalid. When Sue's Quilting Company scans your QR code with the Wish Local app, the app will confirm the validity of the code.





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