Online Order Delays
Sue's Quilting Company is working as safely and quickly as possible to handle an increase in online orders, as well as support our communities and health care workers. Online orders and customer service response times are taking longer than usual, and express shipping methods are temporarily unavailable.
Pick-Up In-Store / Curbside Orders - please wait for your "Ready to Pick-Up" email before heading to the store, our store is open limited hours, please check the store hours on the contact page for details.
Ship to Home Orders - Most orders are arriving in your home within 14 business days but it may take 6-7 business days to receive your ship confirmation email. Your order may arrive in separate shipments.
Thank you for your patience!
For standard delivery, you can usually expect delivery within 10-14 business days from your order date (business days are Monday-Friday, excluding Holidays). You’ll receive an email with tracking information when your order is shipped. Please allow up to 7 business days to receive your tracking information. Some items sent directly from our suppliers may take longer, and will ship separate from the remainder of your order. The shipping charge includes labor and material costs, packaging and processing fees, and it may exceed the actual cost paid by Sue's Quilting Company to its carrier to send the item(s) to you. Sales tax may be assessed on the shipping charge in certain states, where applicable.
Orders delivered within the 48 contiguous United States should arrive in 6 – 10 business days depending on delivery location. Orders delivered to Alaska or Hawaii should arrive in 14 – 21 business days. These delivery estimates include order processing time. Orders shipping direct from the supplier may take an additional 1-3 days for delivery.
Express delivery is only available to our customers who ship orders in the 48 contiguous United States. Express delivery orders will be processed on the same day if they are placed by 11:00am ET on a business day, and should arrive in 3 business days. Orders placed after 11:00am ET will be processed on the following business day, and should arrive in 4 business days. Not all items are eligible for Express delivery.
Express Plus Shipping:
Express Plus delivery is only available to our customers who ship orders in the 48 contiguous United States. Express Plus delivery orders will be processed on the same day if they are placed by 11:00am ET on a business day, and should arrive in 2 business days. Orders placed after 11:00am ET will be processed on the following business day and should arrive in 3 business days. Not all items are eligible for Express Plus delivery.
Express and Express Plus shipping is not available for PO Boxes.
Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete order. If your order contains an item that is cut by the yard (ex. Fabric), please know that we will make every attempt to provide one cut of fabric, but we may need to fill your order in multiple cuts. You will receive an email if the status changes on any of the product within your order. Please allow up to 5 business days (Mon-Fri) to receive any status changes.
Q: What types of shipping class services do you offer?
A: Sue Quilting Company uses a variety of carriers and methods to ship your order as efficiently as possible.
Standard shipping for orders with delivery addresses in the United States are sent via FedEx SmartPost, or FedEx Ground.
Express and Express Plus orders are delivered using FedEx.
Gift cards and home décor swatches are sent via U.S. Postal Service.
Q: When do I have to place my order to qualify for Express or Express Plus shipping?
A: You must place your order by 11:00am CST. If your order is placed after 11:00am CST, it will be processed on the following business day.
Q: What does "Business Day" refer to for shipping delivery time estimates?
A: When estimating your order's arrival date, please do not include weekends and holidays.
Q: How do I know if an item has a handling surcharge?
A: For some items shipping within the U.S., a per item handling surcharge may apply due to the size and weight of the item. These items are noted in the Shipping Tab on the Product Detail Page. Special handling will be automatically calculated and shown in your Shopping Cart.
Q: Can all items be shipped via Express or Express Plus service?
A: No. Some bulky or oversized items, cut-to-order fabrics or hazardous materials cannot be shipped via Express service. We will be happy to ship these items standard delivery. If you have items in your cart that require Express shipping, please enter a separate order.
Q: Do you ship to post office boxes?
A: Only orders shipping from our warehouse can ship to P.O. boxes and will be delivered within the United States by the U.S. Postal Service (USPS). Orders shipping directly from our manufacturers cannot ship to P.O. Boxes.
Q: Do you ship Internationally?
A: NO - Due to major restrictions - Sue's Quilting Company rather focus on our Customers within the United States.
Q: Do you ship to US Territories, including Guam, Puerto Rico and the US Virgin Islands?
A: Yes, we do ship to Guam, Puerto Rico and the US Virgin Islands, however shipping does take a little longer so please expect 14-21 business days for your order to arrive. At this time, Singer sewing machines. can not be shipped to these locations.
Q: Do you ship to military bases?
A: Yes. Please keep in mind that delivery to military addresses may take longer, so please expect 21-30 business days for your order to arrive. However, Singer sewing machines cannot be shipped to military bases overseas.
Q: Do you ship to rural route numbers?
A: Yes, standard shipping only.
Q: Can I send items to multiple addresses with the same order?
A: Not at this time. To ship items to different addresses, please enter separate orders for each address.
Q: Where is my Backorder?
A: At this time Sue's Quilting Company does not accept backorders. If an item is out of stock at the time of fulfillment we will ship the balance of your order and adjust your order total including shipping. In some cases, when your item is shipping directly from the manufacturer, we may notify you of a delay and hold your order until the manufacturer can ship it.
Q: Why was an item on my order canceled and will I be charged?
A: While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to availability. You will receive a separate email letting you know about this cancellation and your credit card will not be charged or we will refund the amount. The void may take 7 business days (or longer, depending on your bank) to appear.
Q: Why did my order come in multiple boxes or from multiple carriers?
A: We may ship your order to you in multiple boxes or via multiple carriers due to:
The order size — large orders often are split into multiple boxes for more efficient delivery.
The item's size — some items required special handling and packaging and thus a separate box.
The item's source — some items will come to you directly from our supplier.